Purpose of the position
The Café Supervisor is responsible for performing a variety of duties at the Lightstation Café to ensure a consistent and excellent customer experience.
Primary responsibilities
The Café Supervisor responsibilities include:
• Focus on the daily operations of the Café as set out by the Tourism Operations Coordinator or management.
• Perform a range of duties including food preparation, coffee/tea making, waiting tables, clearing tables, washing dishes, operating cash register, EFTPOS machine, cash handling, float management and daily till reconciliation.
• Ensure all orders/meals are presented at a high standard.
• Ensure quality service and the efficient serving of all food & drinks in the daily operations of the Café.
• Ensure Café premises is well presented with a high level of cleanliness and hygiene standards adhered to all times.
• Support café staff to ensure efficient co-ordination of café roles, responsibilities, standards and staff breaks.
• Receive scheduled deliveries and ensure correct stock control measures and levels are maintained within budget.
• Ensure food safety, health and hygiene standards are met by staff working in the Café in line with food hygiene compliance.
• Maintain a friendly, positive, professional and cooperative manner at all times when interacting with the public.
Qualifications and experience
• Tertiary qualification in Hospitality field.
• Three years demonstrated industry experience in hospitality in a similar role.
• Proven experience in coordinating and /or supervising a team.
• Proven experience in providing excellent customer service with a strong attention to detail.
• Barista/Coffee making skills and experience.
• Food preparation experiences.
• Food Handling Certificate.
• Current First Aid.
• RSA, desirable.
Knowledge and skills
• Ability to communicate with people across a broad range of backgrounds in a friendly and approachable manner.
• A proactive approach to problem solving.
• Good time management and organisational skills.
• Ability to be flexible at work and be part of a highly committed and vibrant team.