About the Great Ocean Road Coast and Parks Authority
The Great Ocean Road Coast and Parks Authority (the Authority) was established on 1 December 2020 to deliver better protection and management of the iconic coast and parks of Victoria’s Great Ocean Road.
In partnership with Traditional Owners, our role is to manage, protect, rehabilitate and foster resilience of the natural, cultural and heritage values of coastal Crown land and marine waters along the Great Ocean Road.
As a public land manager for the Great Ocean Road coast and parks, we manage a wide variety of public land from National Parks to coastal beaches to town foreshores. We also lead visitation policy and planning for the scenic landscapes along the Great Ocean Road to manage visitation and provide a great visitor experience.
All revenue raised through our commercial endeavours is reinvested into the coast to ensure the Great Ocean Road region can be enjoyed now and for generations to come.
Purpose of the position
The Café Supervisor is responsible for performing a variety of duties at the Lightstation Café to ensure a consistent and excellent customer experience.
Primary responsibilities
The Café Supervisor responsibilities include:
• Focus on the daily operations of the Café as set out by the Tourism Operations Coordinator or management.
• Perform a range of duties including food preparation, coffee/tea making, waiting tables, clearing tables, washing dishes, operating cash register, EFTPOS machine, cash handling, float management and daily till reconciliation.
• Ensure all orders/meals are presented at a high standard.
• Ensure quality service and the efficient serving of all food & drinks in the daily operations of the Café.
• Ensure Café premises is well presented with a high level of cleanliness and hygiene standards adhered to all times.
• Support café staff to ensure efficient co-ordination of café roles, responsibilities, standards and staff breaks.
• Receive scheduled deliveries and ensure correct stock control measures and levels are maintained within budget.
• Ensure food safety, health and hygiene standards are met by staff working in the Café in line with food hygiene compliance.
• Maintain a friendly, positive, professional and cooperative manner at all times when interacting with the public.
This list is not exhaustive, please view position description for a full list of primary responsibilities.
Qualifications and experience
• Tertiary qualification in Hospitality field.
• Three years demonstrated industry experience in hospitality in a similar role.
• Proven experience in coordinating and /or supervising a team.
• Proven experience in providing excellent customer service with a strong attention to detail.
• Barista/Coffee making skills and experience.
• Food preparation experiences.
• Food Handling Certificate.
• Current First Aid.
• RSA, desirable.
Knowledge and skills
• Ability to communicate with people across a broad range of backgrounds in a friendly and approachable manner.
• A proactive approach to problem solving.
• Good time management and organisational skills.
• Ability to be flexible at work and be part of a highly committed and vibrant team.