About the Great Ocean Road Coast and Parks Authority
The Great Ocean Road Coast and Parks Authority (the Authority) was established on 1 December 2020 to deliver better protection and management of the iconic coast and parks of Victoria’s Great Ocean Road.
In partnership with Traditional Owners, our role is to manage, protect, rehabilitate and foster resilience of the natural, cultural and heritage values of coastal Crown land and marine waters along the Great Ocean Road.
As a public land manager for the Great Ocean Road coast and parks, we manage a wide variety of public land from National Parks to coastal beaches to town foreshores. We also lead visitation policy and planning for the scenic landscapes along the Great Ocean Road to manage visitation and provide a great visitor experience.
All revenue raised through our commercial endeavours is reinvested into the coast to ensure the Great Ocean Road region can be enjoyed now and for generations to come.
About the Accommodation Services Team
Our self-managed coastal Caravan Parks and Cape Otway Lightstation generate the majority of the Authority revenue. We are the single largest accommodation provider on the Great Ocean Road with over 800,000 visitor nights annually. Situated adjacent to some of the most spectacular beaches on the coast, we offer a range of accommodation options for families, tourists, students and visitors.
Purpose of the position
The Lightstation Attendant is an allrounder position at our Lightstation in Cape Otway. This position assists in fulfilling several roles, including those of:
- Housekeeper: responsible for cleaning and maintaining the public and site amenities, accommodation, and other facilities to a high standard. This may also require undertaking basic building maintenance functions from time to time to ensure public safety and functional operation, as directed.
- Ticket Sales Assistant: acting as the first point of contact to the Lightstation site. This involves being accountable for providing excellent customer service and satisfaction, ensuring customer needs and requirements are satisfactorily met.
- Café Assistant: performing a variety of duties in the site cafe to ensure an excellent customer experience.
Qualifications/experience:
- Relevant experience in Tourism or Hospitality sector
- Demonstrated experience in providing excellent customer service
- Practical cleaning experience involving a range of cleaning duties
- Experience in safe manual handling techniques and use of chemicals
- Current First Aid Certificate
- Barista/Coffee Making experience
- Food handling certificate
- Responsible Service of Alcohol certificate (desirable).
Knowledge/skills:
- Ability to communicate with people across a broad range of backgrounds in a friendly and approachable manner
- Proactive approach to problem solving
- Good time management and organisational skills
- Ability to be flexible at work and be part of a highly committed and vibrant team.
- Basic food preparation skills
- Knowledge of occupational health and safety processes and procedures.
- Ability to work autonomously with integrity and efficiency.