About the Great Ocean Road Coast and Parks Authority
The Great Ocean Road Coast and Parks Authority (the Authority) was established on 1 December 2020 to deliver better protection and management of the iconic coast and parks of Victoria’s Great Ocean Road.
In partnership with Traditional Owners, our role is to manage, protect, rehabilitate and foster resilience of the natural, cultural and heritage values of coastal Crown land and marine waters along the Great Ocean Road.
As a public land manager for the Great Ocean Road coast and parks, we manage a wide variety of public land from National Parks to coastal beaches to town foreshores. We also lead visitation policy and planning for the scenic landscapes along the Great Ocean Road to manage visitation and provide a great visitor experience.
All revenue raised through our commercial endeavours is reinvested into the coast to ensure the Great Ocean Road region can be enjoyed now and for generations to come.
Purpose of the position
The position of Assistant Park Manager is principally to assist the Park Manager with the day-to-day operations and management of the Caravan Park. The Assistant Park Manager works under the supervision of the Park Manager and implements their directions. In the absence of the Park Manager (annual leave, RDO's), the Assistant Park Manager shall act on their behalf and assume responsibility for the daily management of the park.
The focus of the position is to assist in the daily deployment of staff and service delivery to the customers. When the park General Managers are on site, the Assistant manager may perform reception or general office duties, and be required to assist with the maintenance within the park, and deal with any customer issues that may arise.
In instances where the Park Manager is not on duty, the Assistant Park Manager will be in charge of the daily operations of the front office and grounds and will perform tasks as delegated by the Park Manager or, working autonomously to deal with customer issues or enquires that may arise.
Primary responsibilities
The Assistant Park Manager is primarily responsible for the following:
- Taking a professional and proactive approach to management and the operation of the park
- Implementing and adhering to the parks and Authority’s relevant systems and processes
- Liaising with the Park Manager and/or Accommodation Services Manager to deal with issues that may arise in an expeditious time frame
- Participating, as appropriate, in maintaining a child safe culture at the Authority. Understand your role in preventing, detecting, responding and reporting any child safety concerns to the relevant authorities.
- Conducting various administrative duties in the front office of the park, including managing bookings, communicating with guests (e.g., phone, email, in-person), filing and record keeping
- Assisting the Park Manager with various tasks such as the management of staff payroll on a weekly basis, purchasing of supplies, generation of reports or other duties as may be required to effectively operate the office and business of the park.
- Providing staff training and induction of new staff when required
- Working collaboratively within the team and assisting staff with their duties (administration, cleaning, grounds) as required.
- Providing a high standard of customer service at all times, including dealing with complaints and managing difficult customer issues and situations
- Liaising with onsite security for the effective management of the Parks’ procedures especially relating to the management of noise (after curfew), security procedures (patrols, locking of gates, and restriction of access) and general behaviour issues that may arise
- In the absence of onsite security, being able to manage these procedures effectively with customers on your own
- Responding to and assist with emergency calls and incidents.
- Supporting a strong financial performance by the park, including maximising revenue and minimising expenses
- Assisting with the implementation of capital works, infrastructure improvements and park upgrades and repairs.
Qualifications and experience:
- Trade certificate or diploma relevant to Hospitality or the Tourism industry, preferred
- Team supervision experience and leadership attributes (desirable)
- RMS booking software experience (desirable)
- Extensive customer service experience in a hospitality or retail environment involving front of house duties.
Knowledge and skills
- Excellent communication (written and verbal) and interpersonal skills, including an ability to communicate with people from a broad range of backgrounds.
- Proven ability to work effectively independently and as part of a team.
- Proficient in the use of computer software using Microsoft Word and Excel.